IT Technician Apprentice – Great Baddow

Job Title: IT Technician Apprentice

Employer: Great Baddow School

Location: Chelmsford

Weekly Salary: £161.25

Qualification: Level 3 IT Solution Technician

Great Baddow School are looking to recruit an IT Support Apprentice. To undertake the following responsibilities in consultation and collaboration with the IT Manager. This is a fantastic opportunity for the right candidate.

Roles & Responsibilities

• Provide both hardware and software support for users of the School’s classroom-based ICT Computer Systems infrastructure (e.g. desktops, laptops, tablets)
• Performs computer hardware repairs and upgrades
• Perform software installations and upgrades
• Provide support for computer and non-computer-based ICT equipment (e.g. smart boards, projectors, printers, A/V equipment etc.)
• Assist in the detection, diagnose and resolution of computer, peripheral and application errors
• Assist Teaching Staff in the preparation of ICT equipment needed for delivering educational programmes
• Assist the rest of the ICT Support team as and when required
• Assist in the resolution of any issues to ensure the ICT equipment is fully operational in all classrooms
• Respond promptly and support staff requests for ICT assistance
• Assist in audits of all ICT equipment and infrastructure and in the maintenance of the ICT inventory
• Report any escalate system issues to the Network Manager and IT Support Team where necessary
• Respond to requests made by the Network Manager related to hardware and software
• Securing the ICT equipment when not in use

Other Responsibilities:

• To demonstrate a willingness to work flexibly, sometimes outside of normal core hours, in response to service demands as agreed with the Network Manager
• Undertake any other tasks reasonably required
• Follow the school’s policies and procedures

Skills

• Excellent spoken, written and verbal English with an eye for detail, design and attention to detail
• Able to work with precision, dexterity and co-ordination
• Ability to plan and prioritise own workload, act on own initiative and manage conflicting demands
• Handling of computerised information with care, accuracy, confidentially and securely

Personal Qualities

• Ability to work independently and, at the same time, understand the value of teamwork
• Suitability to work with children and young people
• Ability to take initiative and work proactively to provide solutions to unexpected problems and situations
• To adopt professional standards whilst communicating with external agencies, students, parents and staff
• Ability to lift and carry, the pushing and the pulling of computer equipment on a regular basis and to occasionally work in awkward positions, (e.g. under desks)

Qualifications

• 5 GCSE’s or equivalent qualifications at grade C/4 or above including Maths and English

About the Employer

Great Baddow High School is very well thought of locally.  Our motto, which translates to ‘always striving for higher things’ encapsulates our vision for our students and staff.