Operational Team Administrator – ITEC

Job Title: Operational Team Administrator Apprentice

Employer: ITEC Learning Technologies

Location: Basildon

Salary: £12,000-£14,000

Qualification: Level 3 Business Administration


To provide administration support to the apprenticeship department operational team. You should have excellent communication and interpersonal skills as well as a positive approach to working effectively with colleagues and learners.

Roles & Responsibilities
  • Support teaching staff during EPA process across the department
  • Supporting ITEC exams
  • Supporting Centre Manager
  • Maintaining Learning Assistant profiles
  • Maintaining Equal Platform to include organising log in and reports
  • Maintaining Cognassist Platform activity
  • Ensure capture and storage of survey feedback
  • Maintaining attendance spread sheets accurately.


  • Actively promote the College’s Equalities and Diversity policies within all aspects of the post
  • Adhere to and proactively promote the College’s Values and Behaviours at all times
  • Have a comprehensive understanding that Safeguarding including Prevent is shared Cross College responsibility and to ensure that Safeguarding is robustly embedded into the curriculum and staffing community appropriate to their role within the organisation
  • Carry out supplementary evening or day and or weekend duties as required
  • To participate in staff CPD days, to gain valuable industry experience
  • Comply with the requirements of College Policies and Procedures
  • Be responsible for the implementation of and compliance with the College’s Health and Safety policy
  • Champion and embody best practice College developmental activities including Performance Appraisals
  • To be involved and participate in Student CPD days
Working Hours

Monday – Thursday, 8.30am-4.45pm, Fridays, 8.30am-4pm

Expected Duration

15 months

  • Ability to work well as part of a team
  • Ability to work effectively on your own
  • Confident, flexible and self-motivated approach to work
  • Undertake CPD as required.
Personal Qualities
  • Good communication skills
  • Good organisation skills
  • Ability to manage own time effectively
  • Demonstrate knowledge of Equality and  Diversity
  • Ability to establish rapport and good relationships with employers and learners.
  • Good all-round level of education to include GCSE Grade 4/C or above in GCSE English & Maths (or equivalent)
  • First Aid Qualification.
About the Employer
We, ITEC Learning Technologies, offer training and apprenticeship solutions that suit both employers and learners. Our curriculum is split into three main sectors, Professional Services which includes Business Administration and AAT Accounting, Digital & Technology which includes Cyber Security and IT Technician and the Community that includes Teaching and Early Years. We provide training through apprenticeships and evening courses which are suitable whether you are entering the workforce or looking to up-skill. We have been operating is South Essex for around 35 years, we are proud to have provided apprenticeships and training opportunities to the ever-changing needs of our businesses and learners over the years. We will continue to have an emphasis on economic development in the region and stay up-to-date with the changing requirements of businesses. We take pride in supporting local schools with recruitment and training as well as being included in local initiatives such as the Thames Freeport.

Apply online

Apply online for one of our apprenticeship routes and then we will be in touch when we have any suitable vacancies.



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